1) Order Processing
Orders for SugarHarmony are typically processed within 1–2 business days after your purchase is confirmed. Processing times may be slightly longer during weekends, holidays, periods of high demand, or when additional verification is needed.
2) Estimated Delivery Times
Delivery timelines may vary depending on your destination, carrier operations, customs processing, and other factors outside our direct control.
- U.S. orders: usually arrive within 5–7 business days after shipment
- International orders: may take approximately 10–12 business days or longer depending on customs and local delivery conditions
- Peak periods: shipping times may be extended during holidays, sales events, or carrier delays
3) Shipping Confirmation & Tracking
Once your order ships, you may receive a shipping confirmation and tracking details if available. Tracking updates are provided by the carrier and may take time to appear after the label is created.
4) Address Accuracy
It is your responsibility to provide a complete and accurate shipping address at checkout. Incorrect, incomplete, or undeliverable address information may result in shipment delays, return-to-sender outcomes, or additional shipping issues.
- Double-check your street address, postal code, and contact information
- If you notice an error after ordering, contact support as soon as possible
- We cannot guarantee changes after an order has already entered processing or shipment status
5) Delivery Delays
While we aim to ensure prompt delivery, shipping delays can happen due to weather, customs inspections, carrier disruptions, high package volume, or other events beyond our control. Estimated delivery times are not guaranteed unless explicitly stated otherwise.
6) Lost, Delayed, or Marked-as-Delivered Packages
If your package appears delayed, lost, or marked as delivered but has not yet been received, we recommend checking with your local carrier, household members, front desk, mailbox area, or delivery location first. If you still need help, please contact support with your order details.
7) Refused or Undeliverable Shipments
Packages refused by the recipient or returned as undeliverable may be subject to additional handling considerations. Shipping and handling fees may not be refundable in all cases, depending on the condition of the return and carrier outcome.
8) International Orders
International shipments may be subject to customs review, import procedures, local delivery restrictions, or additional transit time. Delivery estimates for international orders are approximate and may vary significantly based on destination country and customs clearance.
9) Contact for Shipping Support
If you have questions about shipping, tracking, or delivery status, please contact: support@sugarharmony.org
Order status support: (323) 347-7911
10) Changes to This Policy
We may update this Shipping Policy from time to time. Any changes will be posted on this page along with a revised “Last updated” date. Continued use of the Site after such changes means you accept the updated policy.